{"id":20383,"date":"2020-03-27T10:19:27","date_gmt":"2020-03-27T09:19:27","guid":{"rendered":"https:\/\/wp-ultimate.com\/encomenda-nao-entregue\/"},"modified":"2025-03-27T10:20:31","modified_gmt":"2025-03-27T09:20:31","slug":"encomenda-nao-entregue","status":"publish","type":"post","link":"https:\/\/blog.eurosender.com\/pt-pt\/encomenda-nao-entregue\/","title":{"rendered":"Encomenda n\u00e3o entregue? O que isso quer dizer?"},"content":{"rendered":"\n<p style=\"font-size:32px\"><strong>Resumo<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Encomenda n\u00e3o entregue&#8221; significa que a entrega n\u00e3o foi conclu\u00edda com sucesso por v\u00e1rios poss\u00edveis motivos.<\/li>\n\n\n\n<li>Raz\u00f5es comuns incluem embalagem inadequada, itens proibidos, danos \u00e0 encomenda, ou problemas alfandeg\u00e1rios.<\/li>\n\n\n\n<li>A etiqueta pode estar danificada ou o endere\u00e7o de entrega incorreto.<\/li>\n\n\n\n<li>Tentativas de entrega falhadas e o destinat\u00e1rio n\u00e3o estar presente tamb\u00e9m podem causar esse status.<\/li>\n<\/ul>\n\n\n<style>.kb-row-layout-id29745_07b152-aa > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29745_07b152-aa > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29745_07b152-aa > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id29745_07b152-aa{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;overflow:clip;isolation:isolate;}.kb-row-layout-id29745_07b152-aa > .kt-row-layout-overlay{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;}.kb-row-layout-id29745_07b152-aa{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.kb-row-layout-id29745_07b152-aa > .kt-row-layout-overlay{opacity:0.30;}@media all and 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has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29745_5366e4-ce > .kt-inside-inner-col,.kadence-column29745_5366e4-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29745_5366e4-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29745_5366e4-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column29745_5366e4-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29745_5366e4-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29745_5366e4-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column29745_5366e4-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29745_5366e4-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29745_5366e4-ce\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12, .wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12[data-kb-block=\"kb-adv-heading29745_87510a-12\"]{padding-left:0px;font-size:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12[data-kb-block=\"kb-adv-heading29745_87510a-12\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12, .wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12[data-kb-block=\"kb-adv-heading29745_87510a-12\"]{font-size:22px;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading29745_87510a-12 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading29745_87510a-12\"><strong>Crie uma conta gratuitamente!<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col,.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29745_d6ac68-c0{position:relative;}@media all and (max-width: 1024px){.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29745_d6ac68-c0\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedbtn.kb-btns29745_400b1f-05{padding-top:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns29745_400b1f-05 .kt-button{font-weight:normal;font-style:normal;}.kt-btns29745_400b1f-05 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns29745_400b1f-05\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button{color:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:focus{color:var(--global-palette2, #2B6CB0);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn29745_ae86d6-11 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.eurosender.com\/pt\/account\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Junte-se agora!<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Fez a reserva de envio de uma encomenda e s\u00f3 depois descobriu que ela n\u00e3o foi entregue?<\/h2>\n\n\n\n<p>Se seu pacote foi classificado como &#8220;remessa n\u00e3o entregue&#8221;, este artigo ir\u00e1 ajudar-lhe. Vamos abordar as quest\u00f5es que envolvem esse tema e discutir o que exatamente significa &#8220;uma encomenda que n\u00e3o entregue ao destinat\u00e1rio&#8221;.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Onde poder\u00e1 ver se sua remessa \u00e9 considerada como \u201cimposs\u00edvel de ser entregue\u201d?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Sistema de rastreamento<\/h3>\n\n\n\n<p>Sempre que precisar de atualiza\u00e7\u00f5es sobre o status da sua encomenda, entre no site da empresa de transportes e coloque o n\u00famero de rastreamento que recebeu ao fazer a reserva.<\/p>\n\n\n\n<p>No site poder\u00e1 ainda verificar se sua remessa est\u00e1 marcada como n\u00e3o entregue. A mensagem pode ser diferente dependendo do fornecedor de log\u00edstica. Em geral \u00e9 algo como &#8220;encomenda n\u00e3o entregue&#8221;, &#8220;remessa n\u00e3o entregue&#8221; ou &#8220;encomenda n\u00e3o enviada\u201d.<\/p>\n\n\n\n<p>Na maioria dos casos, n\u00e3o ser\u00e1 poss\u00edvel encontrar a explica\u00e7\u00e3o completa no sistema de rastreamento da empresa de transporte. Esta \u00e9 a raz\u00e3o pela qual dever\u00e1 recorrer ao fornecedor do servi\u00e7o de log\u00edstica ou a plataforma online de reservas para saber o que aconteceu. Eles ser\u00e3o capazes de lhe dizer o motivo exato pelo qual seu pacote n\u00e3o p\u00f4de ser enviado para o endere\u00e7o do destinat\u00e1rio.<\/p>\n\n\n\n<p>Apenas lembre-se sempre de que a responsabilidade de verificar constantemente o sistema de rastreamento \u00e9 do cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Por que o sistema de rastreamento mostra um status de &#8220;encomenda n\u00e3o entregue&#8221;?<\/h3>\n\n\n\n<p>H\u00e1 muitas raz\u00f5es para isso. Aqui, mostramos os mais comuns. Note que informa\u00e7\u00f5es e procedimentos podem ser diferentes de um provedor de log\u00edstica para outro.<\/p>\n\n\n\n<p>A situa\u00e7\u00e3o mais comum \u00e9:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O conte\u00fado da remessa ou da embalagem est\u00e1 danificado<\/h4>\n\n\n\n<p>Tenha em considera\u00e7\u00e3o que ao longo do tr\u00e2nsito, um carregamento \u00e9 carregado e descarregado muitas vezes, sendo manuseado de forma manual e tamb\u00e9m mec\u00e2nica. Uma embalagem que n\u00e3o foi feita de forma adequada poder\u00e1 sofrer danos ao ser transportada.<\/p>\n\n\n\n<p>Em alguns casos, os provedores de servi\u00e7os de log\u00edstica podem tentar embalar novamente ou colocar a encomenda em uma nova caixa de papel\u00e3o ou outro tipo de caixote. No entanto, se estiver muito danificada \u00e9 mais prov\u00e1vel que eles n\u00e3o consigam fazer uma nova embalagem.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O envio cont\u00e9m itens proibidos<\/h4>\n\n\n\n<p>Sua remessa ser\u00e1 escaneada muitas vezes durante o percurso fazendo com que as empresas de log\u00edstica descubram a presen\u00e7a de itens que n\u00e3o s\u00e3o permitidos para o transporte, como baterias de l\u00edtio. Se o conte\u00fado do seu pacote parecer suspeito, eles podem abri-lo para verifica-lo detalhadamente.<\/p>\n\n\n\n<p>Portanto, certifique-se de n\u00e3o colocar qualquer item que seja proibido. Para obter informa\u00e7\u00f5es sobre objetos proibidos e n\u00e3o recomendados, consulte nosso artigo nesse link.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O pacote tem sinais de vazamento ou ent\u00e3o cont\u00e9m itens pontudos<\/h4>\n\n\n\n<p>Se houver um cheiro estranho vindo da sua encomenda ou ent\u00e3o manchas na embalagem, \u00e9 sinal de que algo l\u00edquido foi colocado dentro da caixa. Nesse caso, o provedor de servi\u00e7os de log\u00edstica pode impedir o seu transporte at\u00e9 o destino final. Ainda, se a embalagem tiver elementos pontudos que possam danificar outras encomendas ou mesmo machucar os trabalhadores que fazem a entrega, &nbsp;sua entrega com certeza ser\u00e1 interrompida.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Embalagem inadequada<\/h4>\n\n\n\n<p>Se o seu pacote n\u00e3o estiver devidamente embalado, de acordo com os requisitos estipulados pelas empresas de transporte, o fornecedor do servi\u00e7o de log\u00edstica tem o direito de interromper a sua entrega e at\u00e9 mesmo devolv\u00ea-lo ao remetente.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O envio n\u00e3o \u00e9 liberado pela alf\u00e2ndega<\/h4>\n\n\n\n<p>Caso n\u00e3o tenha pago os impostos alfandeg\u00e1rios, sua remessa n\u00e3o ser\u00e1 liberada. Note que a alf\u00e2ndega n\u00e3o manter\u00e1 sua remessa por muito tempo, ent\u00e3o \u00e9 aconselh\u00e1vel que pague as taxas o mais breve poss\u00edvel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.eurosender.com\/pt\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/03\/Carboard-boxes-768x1024-1.jpg\" alt=\"\" class=\"wp-image-32126\" srcset=\"https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/03\/Carboard-boxes-768x1024-1.jpg 768w, https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/03\/Carboard-boxes-768x1024-1-225x300.jpg 225w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Etiqueta danificada<\/h4>\n\n\n\n<p>H\u00e1 situa\u00e7\u00f5es em que o r\u00f3tulo danifica-se e a informa\u00e7\u00e3o contida nele torna-se ileg\u00edvel n\u00e3o podendo ser digitalizada.<\/p>\n\n\n\n<p>Tamb\u00e9m pode acontecer que o r\u00f3tulo se solte da embalagem. Para evitar esta situa\u00e7\u00e3o, verifique se a etiqueta est\u00e1 bem presa em uma superf\u00edcie plana e o material da embalagem garante a sua ades\u00e3o.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O endere\u00e7o de entrega est\u00e1 incorreto ou incompleto<\/h4>\n\n\n\n<p>Se n\u00e3o houver informa\u00e7\u00f5es suficientes para que o estafeta localize a morada, sua remessa ser\u00e1 considerada n\u00e3o entregue. Mais sobre isso, em nosso artigo <a href=\"https:\/\/blog.eurosender.com\/pt-pt\/encomenda-local-errado\/\" target=\"_blank\" rel=\"noreferrer noopener\">especialmente dedicado a esse tema<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Tentativas de entrega sem \u00eaxito<\/h4>\n\n\n\n<p>Dependendo dos provedores de servi\u00e7os de log\u00edstica, eles podem tentar entregar a sua encomenda uma vez, duas ou at\u00e9 tr\u00eas vezes antes de armazen\u00e1-la no dep\u00f3sito local. Se, depois de todas as tentativas, eles ainda n\u00e3o conseguirem entregar o pacote, ter\u00e1 que ir ao armaz\u00e9m local e levantar a encomenda por si s\u00f3.<\/p>\n\n\n\n<p>Recomendamos que entre em contato diretamente com o provedor de servi\u00e7os de log\u00edstica para descobrir quantas tentativas de entrega eles far\u00e3o. N\u00e3o se esque\u00e7a de verificar tamb\u00e9m quanto tempo o provedor de entrega de encomendas armazena a remessa em seu dep\u00f3sito local, antes de devolv\u00ea-lo ao endere\u00e7o do remetente.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O destinat\u00e1rio n\u00e3o est\u00e1 presente ou se recusa a receber a encomenda<\/h4>\n\n\n\n<p>Certifique-se de que o destinat\u00e1rio esteja informado de que receber\u00e1 uma encomenda. O envio de todas as informa\u00e7\u00f5es para o destinat\u00e1rio \u00e9 a maneira mais simples de garantir que as coisas funcionem sem problemas.<\/p>\n\n\n\n<p>Caso tenha algum problema com recebimento de encomenda enviada pela Eurosender, <a href=\"https:\/\/www.eurosender.com\/pt\/contacto\" target=\"_blank\" rel=\"noreferrer noopener\">entre em contato<\/a> connosco pois ficaremos felizes em atend\u00ea-lo.\u00a0<\/p>\n\n\n<style>.kb-row-layout-id29745_07b152-aa > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29745_07b152-aa > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29745_07b152-aa > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) 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.kt-inside-inner-col,.kadence-column29745_5366e4-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29745_5366e4-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29745_5366e4-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column29745_5366e4-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29745_5366e4-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29745_5366e4-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column29745_5366e4-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29745_5366e4-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29745_5366e4-ce\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12, .wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12[data-kb-block=\"kb-adv-heading29745_87510a-12\"]{padding-left:0px;font-size:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12[data-kb-block=\"kb-adv-heading29745_87510a-12\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12, .wp-block-kadence-advancedheading.kt-adv-heading29745_87510a-12[data-kb-block=\"kb-adv-heading29745_87510a-12\"]{font-size:22px;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading29745_87510a-12 wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading29745_87510a-12\"><strong>Crie uma conta gratuitamente!<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col,.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29745_d6ac68-c0{position:relative;}@media all and (max-width: 1024px){.kadence-column29745_d6ac68-c0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29745_d6ac68-c0 > 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.wp-block-kadence-advancedbtn.kt-btns29745_400b1f-05 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns29745_400b1f-05\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button{color:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:focus{color:var(--global-palette2, #2B6CB0);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, 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.kb-btn29745_ae86d6-11.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29745_ae86d6-11.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn29745_ae86d6-11 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.eurosender.com\/pt\/account\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Junte-se agora!<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-29708_badcf3-c1 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-29708_badcf3-c1 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-29708_badcf3-c1\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id29708_e80682-a1 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29708_e80682-a1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29708_e80682-a1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:514px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id29708_e80682-a1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29708_e80682-a1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id29708_e80682-a1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29708_e80682-a1 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col,.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col{flex-direction:column;}.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29708_ddcc8d-2f{position:relative;}@media all and (max-width: 1024px){.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29708_ddcc8d-2f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29708_ddcc8d-2f\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center\" style=\"font-size:30px;line-height:1.5\">Sobre o autor<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kadence-column29708_334ae1-4d > .kt-inside-inner-col{display:flex;}.kadence-column29708_334ae1-4d > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column29708_334ae1-4d > .kt-inside-inner-col,.kadence-column29708_334ae1-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29708_334ae1-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29708_334ae1-4d > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29708_334ae1-4d > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29708_334ae1-4d > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29708_334ae1-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29708_334ae1-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29708_334ae1-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column29708_334ae1-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29708_334ae1-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29708_334ae1-4d\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-avatar\"><img alt='Avatar de Marcel Nahtigal' src='https:\/\/secure.gravatar.com\/avatar\/96e89882d533344e2e859a301672336369f15c1ea9af708e1b425c9ea21e51e9?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/96e89882d533344e2e859a301672336369f15c1ea9af708e1b425c9ea21e51e9?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo wp-block-avatar__image' height='96' width='96' \/><\/div><\/div><\/div>\n\n\n<style>.kadence-column29708_9aba97-bc > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29708_9aba97-bc > .kt-inside-inner-col,.kadence-column29708_9aba97-bc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29708_9aba97-bc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29708_9aba97-bc > .kt-inside-inner-col{flex-direction:column;}.kadence-column29708_9aba97-bc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29708_9aba97-bc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29708_9aba97-bc{text-align:center;}.kadence-column29708_9aba97-bc{position:relative;}@media all and (max-width: 1024px){.kadence-column29708_9aba97-bc{text-align:center;}}@media all and (max-width: 1024px){.kadence-column29708_9aba97-bc > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29708_9aba97-bc > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-lg, 3rem);flex-direction:column;justify-content:center;}.kadence-column29708_9aba97-bc{text-align:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29708_9aba97-bc\"><div class=\"kt-inside-inner-col\">\n<p>Marcel Nahtigal \u00e9 o Diretor de Marketing da Eurosender, que combina criatividade com estrat\u00e9gias baseadas em dados para revolucionar a log\u00edstica.<\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-29708_f5e443-cc .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-29708_f5e443-cc .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-29708_f5e443-cc\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Resumo Fez a reserva de envio de uma encomenda e s\u00f3 depois descobriu que ela n\u00e3o foi entregue? Se seu pacote foi classificado como &#8220;remessa n\u00e3o entregue&#8221;, este artigo ir\u00e1 ajudar-lhe. Vamos abordar as quest\u00f5es que envolvem esse tema e discutir o que exatamente significa &#8220;uma encomenda que n\u00e3o entregue ao destinat\u00e1rio&#8221;. Onde poder\u00e1 ver&#8230;<\/p>\n","protected":false},"author":164,"featured_media":61353,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[7522],"tags":[],"class_list":["post-20383","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dicas"],"taxonomy_info":{"category":[{"value":7522,"label":"Dicas &amp; FAQ"}]},"featured_image_src_large":["https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/03\/encomenda-nao-entregue-o-que-isso-quer-dizer.webp",600,400,false],"author_info":{"display_name":"Marcel Nahtigal","author_link":"https:\/\/blog.eurosender.com\/pt-pt\/author\/mnahtigal\/"},"comment_info":0,"category_info":[{"term_id":7522,"name":"Dicas &amp; FAQ","slug":"dicas","term_group":0,"term_taxonomy_id":7522,"taxonomy":"category","description":"","parent":0,"count":16,"filter":"raw","cat_ID":7522,"category_count":16,"category_description":"","cat_name":"Dicas &amp; FAQ","category_nicename":"dicas","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/posts\/20383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/users\/164"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=20383"}],"version-history":[{"count":1,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/posts\/20383\/revisions"}],"predecessor-version":[{"id":61366,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/posts\/20383\/revisions\/61366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/media\/61353"}],"wp:attachment":[{"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=20383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=20383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.eurosender.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=20383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}