{"id":20534,"date":"2017-11-23T09:52:15","date_gmt":"2017-11-23T08:52:15","guid":{"rendered":"https:\/\/wp-ultimate.com\/colis-est-recu-par-erreur\/"},"modified":"2025-02-26T13:02:58","modified_gmt":"2025-02-26T12:02:58","slug":"colis-est-recu-par-erreur","status":"publish","type":"post","link":"https:\/\/blog.eurosender.com\/fr\/colis-est-recu-par-erreur\/","title":{"rendered":"Colis est re\u00e7u par erreur"},"content":{"rendered":"\n<p style=\"font-size:32px\"><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les colis peuvent \u00eatre marqu\u00e9s comme livr\u00e9s m\u00eame s&rsquo;ils n&rsquo;ont pas \u00e9t\u00e9 re\u00e7us en raison d&rsquo;erreurs dans le syst\u00e8me de suivi ou de remises \u00e0 des voisins.<\/li>\n\n\n\n<li>Si le destinataire n&rsquo;est pas pr\u00e9sent, le transporteur peut laisser le colis dans un endroit s\u00fbr, ce qui est consid\u00e9r\u00e9 comme une livraison r\u00e9ussie.<\/li>\n\n\n\n<li>Dans certains cas, le colis peut \u00eatre stock\u00e9 dans le d\u00e9p\u00f4t local apr\u00e8s une seule tentative de livraison, avec une note laiss\u00e9e pour le destinataire.<\/li>\n\n\n\n<li>En cas de probl\u00e8me, il est important de contacter l&rsquo;entreprise de transport pour clarifier la situation et obtenir des informations suppl\u00e9mentaires.<\/li>\n<\/ul>\n\n\n<style>.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 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.kt-inside-inner-col,.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_44d783-ee > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_44d783-ee > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_44d783-ee{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_44d783-ee\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{padding-left:0px;font-size:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{font-size:22px;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading29733_5bf2bd-df wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"><strong>Cr\u00e9ez un compte gratuitement !<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column29733_b148bf-c6 > .kt-inside-inner-col,.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_b148bf-c6{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_b148bf-c6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedbtn.kb-btns29733_0b624e-9a{padding-top:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns29733_0b624e-9a .kt-button{font-weight:normal;font-style:normal;}.kt-btns29733_0b624e-9a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns29733_0b624e-9a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{color:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{color:var(--global-palette2, #2B6CB0);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn29733_ad3377-6d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.eurosender.com\/fr\/account\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Rejoignez-nous!<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">L\u2019 envoi est marqu\u00e9 comme \u00ablivr\u00e9\u00bb, mais le colis est, en fait, non livr\u00e9 \u00e0 la destination<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Les soci\u00e9t\u00e9s de transports travaillent dur pour s&rsquo;assurer que les colis arrivent \u00e0 temps et en toute s\u00e9curit\u00e9. <em>Mais parfois, le syst\u00e8me de suivi peut indiquer que votre envoi a \u00e9t\u00e9 livr\u00e9 alors qu&rsquo;en fait, vous ne l&rsquo;avez pas encore re\u00e7u. <\/em><\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Dans la plupart des cas, ce type d\u2019 information est une simple erreur dans le syst\u00e8me de suivi. <strong>Lisez notre article pour en d\u00e9couvrir plus sur le sujet et savoir quoi faire dans ce cas.<\/strong><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading p1\">Confusion entre diff\u00e9rentes informations de suivi<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Peut-\u00eatre qu\u2019il s\u2019agit d\u2019une erreur humaine? <strong>Les erreurs humaines surviennent tout le temps.<\/strong> Ainsi, dans ce cas, la raison peut simplement \u00eatre que l\u2019information, que le chauffeur a ins\u00e9r\u00e9e dans <a href=\"https:\/\/www.eurosender.com\/fr\/suivi-colis\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"s2\">le syst\u00e8me de suivi<\/span><\/a> est erron\u00e9e. Et le statut de l\u2019envoi peut, en fait, concerner un autre colis non livr\u00e9 \u00e0 la destination. <strong>L&rsquo;entreprise de transport sera en mesure d&rsquo;\u00e9claircir la situation pour vous.<\/strong><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading p1\">Le statut de l\u2019envoi est erron\u00e9<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Cette raison est \u00e9galement li\u00e9e \u00e0 l&rsquo;information ci-dessus. Le courrier peut avoir fait une erreur dans le syst\u00e8me de suivi en ins\u00e9rant l\u2019information. Le statut r\u00e9el peut \u00eatre diff\u00e9rent. Pour savoir o\u00f9 se trouve votre colis, contactez Eurosender ou directement la soci\u00e9t\u00e9 de transport.<\/span><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-735dfa1c wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.eurosender.com\/fr\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Contactez-nous<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading p1\">Colis est re\u00e7u par erreur<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Si le destinataire n&rsquo;est pas pr\u00e9sent \u00e0 l&rsquo;adresse de livraison, le transporteur peut remettre le colis \u00e0 une autre personne. <strong>Il peut m\u00eame laisser le colis \u00e0 votre voisin.<\/strong> Ainsi, <strong>une fois que l\u2019 envoi est remis \u00e0 quelqu&rsquo;un, il est marqu\u00e9 comme \u00ablivr\u00e9\u00bb et cela m\u00eame si le colis est re\u00e7u par erreur.<\/strong> Si vous ne savez pas qui a re\u00e7u le colis, l\u2019entreprise de transport est en mesure de vous dire le nom de la personne. Ils devraient \u00e9galement vous fournir une preuve de livraison portant la signature du destinataire. Alors, contactez-les.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading p1\">Colis livr\u00e9 \u00e0 la mauvaise adresse<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Parfois, ce type d\u2019erreur peut se produire, <em>bien qu&rsquo;il ne s&rsquo;agisse pas d&rsquo;un cas courant.<\/em><\/span><span class=\"s1\">Lorsque le colis est marqu\u00e9 comme \u00ablivr\u00e9\u00bb dans le syst\u00e8me de suivi, (mais vous ne l&rsquo;avez pas re\u00e7u) <strong>v\u00e9rifiez si le colis n\u2019 a pas \u00e9t\u00e9 remis \u00e0 des membres de votre famille\/ vos voisins.<\/strong> S\u2019ils ne l&rsquo;ont pas re\u00e7u en votre nom, cela s\u2019il agit, peut-\u00eatre, <strong>d\u2019un colis livr\u00e9 \u00e0 la mauvaise adresse<\/strong>.<\/span><span class=\"s1\">Portez la situation \u00e0 l\u2019attention de l\u2019entreprise de messagerie et elle devrait \u00eatre en mesure de r\u00e9gler le probl\u00e8me.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading p1\">Le colis a \u00e9t\u00e9 laiss\u00e9 autour de votre maison<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Certains colis peuvent \u00e9galement \u00eatre laiss\u00e9s sans surveillance, dans un endroit s\u00fbr, autour de la maison. Cela se produit surtout si le service d&rsquo;exp\u00e9dition n\u00e9cessit\u00e9 pas une signature contre livraison. N&rsquo;oubliez pas que ce service n&rsquo;est pas, forc\u00e9ment, inclus. Certains prestataires logistiques peuvent facturer des frais suppl\u00e9mentaires pour fournir ce service. Par cons\u00e9quent,<strong> lorsque le destinataire n&rsquo;est pas \u00e0 l&rsquo;adresse, le courrier peut laisser le colis dans un endroit s\u00fbr, comme dans un garage ou sous un porche.<\/strong> Lorsque le colis est laiss\u00e9 quelque part autour de la maison, <strong>la livraison est consid\u00e9r\u00e9e comme termin\u00e9e, m\u00eame si le colis peut \u00eatre consid\u00e9r\u00e9 comme non livr\u00e9 \u00e0 la destination.<\/strong> Cela peut \u00eatre g\u00eanant pour le destinataire, mais pour l\u2019entreprise de transport les tentatives de livraison r\u00e9p\u00e9t\u00e9es entra\u00eenent des d\u00e9penses suppl\u00e9mentaires; surtout si l&rsquo;adresse est situ\u00e9e dans une zone \u00e9loign\u00e9e (loin des d\u00e9p\u00f4ts de la soci\u00e9t\u00e9 de transport).<\/span><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-735dfa1c wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.eurosender.com\/fr\/enlevement-et-livraison\" target=\"_blank\" rel=\"noreferrer noopener\">Enl\u00e8vement et livraison<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading p1\">Le colis est en fait stock\u00e9 dans l&rsquo;entrep\u00f4t du courrier<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Si vous n\u2019avez pas re\u00e7u le colis, mais il est marqu\u00e9 comme \u00ab livr\u00e9\u00bb, cela peut \u00eatre d\u00fb au fait qu&rsquo;il soit stock\u00e9 dans le d\u00e9p\u00f4t local de l&rsquo;entreprise de transport. <strong>Certaines entreprises ne font qu&rsquo;une seule<\/strong><\/span> <span class=\"s1\"><strong>tentative de livraison.<\/strong> Si la personne est absente \u00e0 l\u2019adresse, le colis est stock\u00e9 dans le d\u00e9p\u00f4t local d\u2019entreprise de transport. Dans ce cas, le chauffeur du service de transport laisse g\u00e9n\u00e9ralement une note concernant la tentative de livraison. Cette note devrait contenir plus d&rsquo;instructions sur comment proc\u00e9der. <\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\"><em>Ces rasions ne constituent pas une liste exhaustive des raisons possibles pour lesquelles votre colis peut \u00eatre marqu\u00e9 comme \u00ablivr\u00e9\u00bb pour lesquelles le colis est re\u00e7u par erreur<\/em>. Nous vous conseillons de<strong> toujours suivre le transit de votre colis et si quelque chose vous semble comme un erreur dans le syst\u00e8me de suivi, informez l\u2019entreprise de transport<\/strong> par courriel ou appelez-les. Ils v\u00e9rifieront tout et vous donneront plus d\u2019information sur votre colis ou sur comment proc\u00e9der.<\/span><\/p>\n\n\n<style>.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id29733_6c31d2-ab{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;overflow:clip;isolation:isolate;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-layout-overlay{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;}.kb-row-layout-id29733_6c31d2-ab{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.kb-row-layout-id29733_6c31d2-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id29733_6c31d2-ab{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id29733_6c31d2-ab{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29733_6c31d2-ab alignnone has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29733_44d783-ee > .kt-inside-inner-col,.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_44d783-ee > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_44d783-ee > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_44d783-ee{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_44d783-ee\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{padding-left:0px;font-size:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{font-size:22px;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading29733_5bf2bd-df wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"><strong>Cr\u00e9ez un compte gratuitement !<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column29733_b148bf-c6 > .kt-inside-inner-col,.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_b148bf-c6{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_b148bf-c6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedbtn.kb-btns29733_0b624e-9a{padding-top:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns29733_0b624e-9a .kt-button{font-weight:normal;font-style:normal;}.kt-btns29733_0b624e-9a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns29733_0b624e-9a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{color:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{color:var(--global-palette2, #2B6CB0);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn29733_ad3377-6d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.eurosender.com\/fr\/account\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Rejoignez-nous!<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-29698_3c006f-9a .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-29698_3c006f-9a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-29698_3c006f-9a\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:514px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29698_fdb7d6-b2 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29698_ea68c9-3f > .kt-inside-inner-col,.kadence-column29698_ea68c9-3f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{flex-direction:column;}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29698_ea68c9-3f{position:relative;}@media all and (max-width: 1024px){.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29698_ea68c9-3f\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center\" style=\"font-size:30px;line-height:1.5\">A propos de l&rsquo;auteur<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{display:flex;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col,.kadence-column29698_58a8a1-8a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29698_58a8a1-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29698_58a8a1-8a\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-avatar\"><img alt='Avatar de Marcel Nahtigal' src='https:\/\/secure.gravatar.com\/avatar\/96e89882d533344e2e859a301672336369f15c1ea9af708e1b425c9ea21e51e9?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/96e89882d533344e2e859a301672336369f15c1ea9af708e1b425c9ea21e51e9?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo wp-block-avatar__image' height='96' width='96' \/><\/div><\/div><\/div>\n\n\n<style>.kadence-column29698_61666f-89 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29698_61666f-89 > .kt-inside-inner-col,.kadence-column29698_61666f-89 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29698_61666f-89 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29698_61666f-89 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29698_61666f-89 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29698_61666f-89 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29698_61666f-89{text-align:center;}.kadence-column29698_61666f-89{position:relative;}@media all and (max-width: 1024px){.kadence-column29698_61666f-89{text-align:center;}}@media all and (max-width: 1024px){.kadence-column29698_61666f-89 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29698_61666f-89 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-lg, 3rem);flex-direction:column;justify-content:center;}.kadence-column29698_61666f-89{text-align:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29698_61666f-89\"><div class=\"kt-inside-inner-col\">\n<p>Marcel Nahtigal est responsable du marketing chez Eurosender, qui allie cr\u00e9ativit\u00e9 et strat\u00e9gies bas\u00e9es sur les donn\u00e9es pour r\u00e9volutionner la logistique.<\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-29698_25ce86-42 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-29698_25ce86-42 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-29698_25ce86-42\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9sum\u00e9 L\u2019 envoi est marqu\u00e9 comme \u00ablivr\u00e9\u00bb, mais le colis est, en fait, non livr\u00e9 \u00e0 la destination Les soci\u00e9t\u00e9s de transports travaillent dur pour s&rsquo;assurer que les colis arrivent \u00e0 temps et en toute s\u00e9curit\u00e9. Mais parfois, le syst\u00e8me de suivi peut indiquer que votre envoi a \u00e9t\u00e9 livr\u00e9 alors qu&rsquo;en fait, vous ne&#8230;<\/p>\n","protected":false},"author":164,"featured_media":18287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[7141],"tags":[],"class_list":["post-20534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conseils"],"taxonomy_info":{"category":[{"value":7141,"label":"Conseils &amp; FAQ"}]},"featured_image_src_large":["https:\/\/blog.eurosender.com\/wp-content\/uploads\/2024\/07\/Parcel-marked-delivered-but-it-was-not-received-e1740571362361.png",565,400,false],"author_info":{"display_name":"Marcel Nahtigal","author_link":"https:\/\/blog.eurosender.com\/fr\/author\/mnahtigal\/"},"comment_info":0,"category_info":[{"term_id":7141,"name":"Conseils &amp; FAQ","slug":"conseils","term_group":0,"term_taxonomy_id":7141,"taxonomy":"category","description":"","parent":0,"count":21,"filter":"raw","cat_ID":7141,"category_count":21,"category_description":"","cat_name":"Conseils &amp; FAQ","category_nicename":"conseils","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/posts\/20534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/users\/164"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/comments?post=20534"}],"version-history":[{"count":0,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/posts\/20534\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/media\/18287"}],"wp:attachment":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/media?parent=20534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/categories?post=20534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/tags?post=20534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}