{"id":20384,"date":"2020-03-27T10:19:27","date_gmt":"2020-03-27T09:19:27","guid":{"rendered":"https:\/\/wp-ultimate.com\/colis-non-livrable\/"},"modified":"2025-02-26T10:44:33","modified_gmt":"2025-02-26T09:44:33","slug":"colis-non-livrable","status":"publish","type":"post","link":"https:\/\/blog.eurosender.com\/fr\/colis-non-livrable\/","title":{"rendered":"Qu\u2019est-ce qu\u2019un colis non livrable ?"},"content":{"rendered":"\n<p style=\"font-size:32px\"><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un colis non livrable est un envoi qui ne respecte pas les r\u00e8gles du prestataire logistique et ne peut donc pas \u00eatre livr\u00e9.<\/li>\n\n\n\n<li>Les raisons incluent des informations incorrectes sur l&rsquo;adresse, un emballage inappropri\u00e9, ou des objets interdits dans le colis.<\/li>\n\n\n\n<li>Si un colis est endommag\u00e9 ou mal \u00e9tiquet\u00e9, il peut \u00e9galement \u00eatre renvoy\u00e9 \u00e0 l&rsquo;exp\u00e9diteur sans compensation.<\/li>\n\n\n\n<li>Pour r\u00e9soudre le probl\u00e8me, il est conseill\u00e9 de contacter le transporteur d\u00e8s que le statut de livraison est suspect.<\/li>\n<\/ul>\n\n\n\n<p>\u00ab Malheureusement, votre colis ne peut pas \u00eatre livr\u00e9 \u00bb<strong>..<\/strong>. Quoique d\u00e9sagr\u00e9able, ce statut de livraison peut \u00eatre imputable \u00e0 plusieurs facteurs. Voyons ensemble ce que cela signifie exactement et comment y rem\u00e9dier.<\/p>\n\n\n<style>.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id29733_6c31d2-ab{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;overflow:clip;isolation:isolate;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-layout-overlay{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;}.kb-row-layout-id29733_6c31d2-ab{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.kb-row-layout-id29733_6c31d2-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id29733_6c31d2-ab{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id29733_6c31d2-ab{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29733_6c31d2-ab alignnone has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29733_44d783-ee > .kt-inside-inner-col,.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_44d783-ee > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_44d783-ee > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_44d783-ee{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_44d783-ee\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{padding-left:0px;font-size:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{font-size:22px;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading29733_5bf2bd-df wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"><strong>Cr\u00e9ez un compte gratuitement !<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column29733_b148bf-c6 > .kt-inside-inner-col,.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_b148bf-c6{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_b148bf-c6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedbtn.kb-btns29733_0b624e-9a{padding-top:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns29733_0b624e-9a .kt-button{font-weight:normal;font-style:normal;}.kt-btns29733_0b624e-9a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns29733_0b624e-9a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{color:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{color:var(--global-palette2, #2B6CB0);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn29733_ad3377-6d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.eurosender.com\/fr\/account\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Rejoignez-nous!<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-align: justify; color: #37383c;\">Colis non livrable : statuts \u00e0 envisager<\/span><\/h2>\n\n\n\n<p>Un \u00ab <strong>colis non livrable<\/strong> \u00bb (\u00e9galement \u00ab <strong>envoi non distribuable<\/strong> \u00bb, \u00ab <strong>envoi non livrable<\/strong> \u00bb ou \u00ab <strong>commande non livrable<\/strong> \u00bb) est un statut de livraison qui s\u2019affiche dans le syst\u00e8me de suivi lorsqu\u2019un envoi n\u2019est pas conforme aux r\u00e8gles ou aux crit\u00e8res \u00e9tablis par le prestataire logistique. En voyant ce statut, le plus souvent, vous ne trouverez pas de raisons d\u00e9taill\u00e9es dans le syst\u00e8me de suivi.<\/p>\n\n\n\n<p>Si vous avez affaire \u00e0 la notification \u00ab Votre colis ne peut \u00eatre livr\u00e9 ce jour, il sera mis en livraison au plus t\u00f4t \u00bb ou un statut similaire, vous feriez mieux de vous adresser au <strong>service client\u00e8le du transporteur ou de l\u2019op\u00e9rateur postal<\/strong> sans tarder. Les agents du prestataire logistique seront en mesure de vous dire la raison exacte pour laquelle votre colis ne peut pas \u00eatre livr\u00e9.<\/p>\n\n\n\n<p>Gardez \u00e0 l\u2019esprit que vous en tant que client devez v\u00e9rifier vous-m\u00eame les mises \u00e0 jour concernant votre envoi dans le syst\u00e8me de suivi.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/www.eurosender.com\/fr\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"743\" src=\"https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/01\/shutterstock_595451123-1024x743-1.jpg\" alt=\"\" class=\"wp-image-31305\" srcset=\"https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/01\/shutterstock_595451123-1024x743-1.jpg 1024w, https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/01\/shutterstock_595451123-1024x743-1-300x218.jpg 300w, https:\/\/blog.eurosender.com\/wp-content\/uploads\/2020\/01\/shutterstock_595451123-1024x743-1-768x557.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Si vous avez des questions concernant un colis non livrable r\u00e9serv\u00e9 via la plateforme Eurosender, adressez-vous \u00e0 notre \u00e9quipe d\u2019assistance client. Nos experts en logistique se feront un plaisir de vous aider.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-735dfa1c wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.eurosender.com\/fr\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Posez-nous une question<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color: #37383c;\">Envoi non livrable : raisons et sc\u00e9narios possibles<\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Emballage ou contenu endommag\u00e9<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Les prestataires logistiques <strong>peuvent essayer de r\u00e9emballer votre envoi<\/strong>. Si ce dernier est fortement endommag\u00e9 et que le r\u00e9emballage est impossible, le statut \u00ab colis non livrable \u00bb appara\u00eet dans le syst\u00e8me de suivi et <strong>le colis est g\u00e9n\u00e9ralement renvoy\u00e9 \u00e0 l\u2019exp\u00e9diteur<\/strong>.<\/p>\n\n\n\n<p>Lorsque ce genre de situation se produit avec un envoi d\u2019un client d\u2019<strong>Eurosender<\/strong>, les soci\u00e9t\u00e9s de transport contactent g\u00e9n\u00e9ralement nos agents pour <strong>demander l\u2019avis de l\u2019exp\u00e9diteur<\/strong>. Si le client insiste pour que le colis soit livr\u00e9 au destinataire, le livreur r\u00e9emballe le paquet et l\u2019achemine \u00e0 l\u2019adresse de destination.<\/p>\n\n\n\n<p>La soci\u00e9t\u00e9 de livraison est en<strong> droit<\/strong><strong> de v\u00e9rifier le contenu de tout colis suspect<\/strong>. Si le transporteur d\u00e9couvre la pr\u00e9sence d\u2019objets interdits ou restreints, il y aura trois sc\u00e9narios possibles :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les produits restreints ou interdits seront retir\u00e9s et les articles restants livr\u00e9s ;<\/li>\n\n\n\n<li>Le colis sera bloqu\u00e9 ou d\u00e9truit ;<\/li>\n\n\n\n<li>Le colis sera retourn\u00e9 \u00e0 l\u2019exp\u00e9diteur.<\/li>\n<\/ul>\n\n\n\n<p><strong>Aucune r\u00e9clamation ne sera accept\u00e9e dans de telles circonstances :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Adresse erron\u00e9e ou incompl\u00e8te <\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Si les informations fournies au coursier se r\u00e9v\u00e8lent inexactes ou insuffisantes pour trouver le point de destination, vous serez inform\u00e9 du fait que malheureusement votre colis ne peut pas \u00eatre livr\u00e9. Outre cela, une adresse erron\u00e9e aboutit souvent \u00e0 ce qu\u2019un<a href=\"https:\/\/blog.eurosender.com\/fr\/un-colis-endommage\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\"> colis soit mal livr\u00e9<\/span>.<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Fuite de liquide ou pr\u00e9sence d\u2019objets pointus<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Si un colis contient des \u00e9l\u00e9ments saillants susceptibles d&rsquo;endommager d&rsquo;autres envois (odeur \u00e9trange, emballage sali) ou dangereux pour le personnel du transporteur, le paquet sera <strong>arr\u00eat\u00e9 en transit<\/strong>. Vu qu\u2019il est interdit d\u2019exp\u00e9dier des liquides et des objets pointus, les cons\u00e9quences seront <strong>les m\u00eames que dans le cas pr\u00e9c\u00e9dent<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Emballage inappropri\u00e9<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Dans la plupart des cas, le <strong>colis sera arr\u00eat\u00e9 en cours d\u2019acheminement<\/strong> et <strong>renvoy\u00e9 \u00e0 l&rsquo;exp\u00e9diteur<\/strong>. <strong>Aucune indemnisation n\u2019est envisageable<\/strong> si le colis <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blog.eurosender.com\/fr\/un-colis-endommage\/\" target=\"_blank\" rel=\"noreferrer noopener\">a \u00e9t\u00e9 endommag\u00e9<\/a><\/span> en raison d\u2019un mauvais emballage.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Colis non-d\u00e9douan\u00e9<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Si votre colis est soumis \u00e0 la <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.eurosender.com\/fr\/frais-de-dedouanement\" target=\"_blank\" rel=\"noreferrer noopener\">proc\u00e9dure de d\u00e9douanement<\/a><\/span>, l\u2019envoi sera stock\u00e9 dans le d\u00e9p\u00f4t de douane pendant une certaine p\u00e9riode <strong>jusqu\u2019\u00e0 ce que vous payiez les droits de douane<\/strong>. <strong>Si vous refusez de le faire, le colis sera renvoy\u00e9 \u00e0 l\u2019exp\u00e9diteur<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><strong>\u00c9tiquette endommag\u00e9e<\/strong><\/em><\/li>\n<\/ul>\n\n\n\n<p>Si l&rsquo;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.eurosender.com\/fr\/sap\/etiquette-expedition\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e9tiquette d\u2019exp\u00e9dition<\/a><\/span> se d\u00e9tache ou devient <strong>illisible<\/strong> et ne peut plus \u00eatre scann\u00e9e, il sera tr\u00e8s difficile pour le transporteur de mettre \u00e0 jour les informations dans le syst\u00e8me de suivi. Si vous voyez que votre colis passe plus de temps que pr\u00e9vu en transit et qu\u2019il n\u2019y a aucune \u00e9volution depuis quelques jours, contactez <strong>la soci\u00e9t\u00e9 de transport dans le plus bref d\u00e9lai<\/strong> pour \u00e9viter <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blog.eurosender.com\/fr\/colis-egare\/\" target=\"_blank\" rel=\"noreferrer noopener\">la perte du colis<\/a><\/span>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Tentative de livraison infructueuse <\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Le prestataire logistique peut essayer de livrer votre colis \u00e0 quelques reprises avant de le stocker dans son d\u00e9p\u00f4t. <strong>Des frais suppl\u00e9mentaires peuvent \u00eatre factur\u00e9s<\/strong> pour organiser une nouvelle <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blog.eurosender.com\/fr\/tentative-de-livraison-echouee\/\" target=\"_blank\" rel=\"noreferrer noopener\">tentative de livraison<\/a><\/span>. Si le transporteur n\u2019arrive pas \u00e0 vous joindre, vous devrez vous rendre \u00e0 son d\u00e9p\u00f4t local et r\u00e9cup\u00e9rer l&rsquo;envoi vous-m\u00eame.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Refus de recevoir le colis ou absence du destinataire au point de livraison<\/em><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Le destinataire du colis doit \u00eatre <strong>mis au courant de la livraison pr\u00e9vue<\/strong>. Si ce n\u2019est pas le cas, il peut tout simplement refuser de recevoir un tel envoi en pensant qu\u2019il s\u2019agit d\u2019une erreur de livraison.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"color: #37383c;\">Colis non livrable : conseils pour rem\u00e9dier \u00e0 la situation<\/span><\/h2>\n\n\n\n<p>Quelle que soit la raison pour laquelle votre colis n\u2019est pas encore arriv\u00e9, vous devez savoir que d\u00e8s que vous voyez un statut suspect dans le syst\u00e8me de suivi, <strong>vous devez contacter le transporteur en charge de votre envoi<\/strong> pour obtenir des informations suppl\u00e9mentaires et un plan d\u2019action concret.<\/p>\n\n\n\n<p>Au cas o\u00f9 vous rencontreriez des probl\u00e8mes de livraison via la plateforme Eurosender, n\u2019h\u00e9sitez pas \u00e0 nous contacter. Notre \u00e9quipe d\u2019assistance client sera ravie de vous aider.<\/p>\n\n\n<style>.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id29733_6c31d2-ab{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;overflow:clip;isolation:isolate;}.kb-row-layout-id29733_6c31d2-ab > .kt-row-layout-overlay{border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:4px;border-bottom-left-radius:4px;}.kb-row-layout-id29733_6c31d2-ab{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.kb-row-layout-id29733_6c31d2-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 1024px){.kb-row-layout-id29733_6c31d2-ab{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 767px){.kb-row-layout-id29733_6c31d2-ab > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id29733_6c31d2-ab{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29733_6c31d2-ab alignnone has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29733_44d783-ee > .kt-inside-inner-col,.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_44d783-ee > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_44d783-ee > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_44d783-ee > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_44d783-ee{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_44d783-ee > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_44d783-ee\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{padding-left:0px;font-size:30px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df, .wp-block-kadence-advancedheading.kt-adv-heading29733_5bf2bd-df[data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"]{font-size:22px;text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading29733_5bf2bd-df wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading29733_5bf2bd-df\"><strong>Cr\u00e9ez un compte gratuitement !<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column29733_b148bf-c6 > .kt-inside-inner-col,.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29733_b148bf-c6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29733_b148bf-c6{position:relative;}@media all and (max-width: 1024px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29733_b148bf-c6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29733_b148bf-c6\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedbtn.kb-btns29733_0b624e-9a{padding-top:0px;gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns29733_0b624e-9a .kt-button{font-weight:normal;font-style:normal;}.kt-btns29733_0b624e-9a .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns29733_0b624e-9a .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns29733_0b624e-9a\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{color:var(--global-palette1, #3182CE);border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{color:var(--global-palette2, #2B6CB0);border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button{border-top:2px solid var(--global-palette1, #3182CE);border-right:2px solid var(--global-palette1, #3182CE);border-bottom:2px solid var(--global-palette1, #3182CE);border-left:2px solid var(--global-palette1, #3182CE);}.wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn29733_ad3377-6d.kb-button:focus{border-top-color:var(--global-palette2, #2B6CB0);border-top-style:solid;border-right-color:var(--global-palette2, #2B6CB0);border-right-style:solid;border-bottom-color:var(--global-palette2, #2B6CB0);border-bottom-style:solid;border-left-color:var(--global-palette2, #2B6CB0);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn29733_ad3377-6d kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-outline  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.eurosender.com\/fr\/account\/register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Rejoignez-nous!<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-29698_3c006f-9a .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-29698_3c006f-9a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-29698_3c006f-9a\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:514px;margin-left:auto;margin-right:auto;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id29698_fdb7d6-b2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id29698_fdb7d6-b2 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column29698_ea68c9-3f > .kt-inside-inner-col,.kadence-column29698_ea68c9-3f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{flex-direction:column;}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29698_ea68c9-3f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29698_ea68c9-3f{position:relative;}@media all and (max-width: 1024px){.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29698_ea68c9-3f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29698_ea68c9-3f\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center\" style=\"font-size:30px;line-height:1.5\">A propos de l&rsquo;auteur<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{display:flex;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col,.kadence-column29698_58a8a1-8a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29698_58a8a1-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29698_58a8a1-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29698_58a8a1-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29698_58a8a1-8a\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-avatar\"><img alt='Avatar de Marcel Nahtigal' src='https:\/\/secure.gravatar.com\/avatar\/96e89882d533344e2e859a301672336369f15c1ea9af708e1b425c9ea21e51e9?s=96&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/96e89882d533344e2e859a301672336369f15c1ea9af708e1b425c9ea21e51e9?s=192&#038;d=mm&#038;r=g 2x' class='avatar avatar-96 photo wp-block-avatar__image' height='96' width='96' \/><\/div><\/div><\/div>\n\n\n<style>.kadence-column29698_61666f-89 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29698_61666f-89 > .kt-inside-inner-col,.kadence-column29698_61666f-89 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29698_61666f-89 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29698_61666f-89 > .kt-inside-inner-col{flex-direction:column;}.kadence-column29698_61666f-89 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29698_61666f-89 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29698_61666f-89{text-align:center;}.kadence-column29698_61666f-89{position:relative;}@media all and (max-width: 1024px){.kadence-column29698_61666f-89{text-align:center;}}@media all and (max-width: 1024px){.kadence-column29698_61666f-89 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column29698_61666f-89 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-lg, 3rem);flex-direction:column;justify-content:center;}.kadence-column29698_61666f-89{text-align:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29698_61666f-89\"><div class=\"kt-inside-inner-col\">\n<p>Marcel Nahtigal est responsable du marketing chez Eurosender, qui allie cr\u00e9ativit\u00e9 et strat\u00e9gies bas\u00e9es sur les donn\u00e9es pour r\u00e9volutionner la logistique.<\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-29698_25ce86-42 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-29698_25ce86-42 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-29698_25ce86-42\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9sum\u00e9 \u00ab Malheureusement, votre colis ne peut pas \u00eatre livr\u00e9 \u00bb&#8230; Quoique d\u00e9sagr\u00e9able, ce statut de livraison peut \u00eatre imputable \u00e0 plusieurs facteurs. Voyons ensemble ce que cela signifie exactement et comment y rem\u00e9dier. Colis non livrable : statuts \u00e0 envisager Un \u00ab colis non livrable \u00bb (\u00e9galement \u00ab envoi non distribuable \u00bb, \u00ab envoi&#8230;<\/p>\n","protected":false},"author":164,"featured_media":34575,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[7141],"tags":[],"class_list":["post-20384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conseils"],"taxonomy_info":{"category":[{"value":7141,"label":"Conseils &amp; FAQ"}]},"featured_image_src_large":["https:\/\/blog.eurosender.com\/wp-content\/uploads\/2018\/03\/undeliverable-shippment-min-e1740563047991.jpg",702,450,false],"author_info":{"display_name":"Marcel Nahtigal","author_link":"https:\/\/blog.eurosender.com\/fr\/author\/mnahtigal\/"},"comment_info":0,"category_info":[{"term_id":7141,"name":"Conseils &amp; FAQ","slug":"conseils","term_group":0,"term_taxonomy_id":7141,"taxonomy":"category","description":"","parent":0,"count":21,"filter":"raw","cat_ID":7141,"category_count":21,"category_description":"","cat_name":"Conseils &amp; FAQ","category_nicename":"conseils","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/posts\/20384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/users\/164"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/comments?post=20384"}],"version-history":[{"count":0,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/posts\/20384\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/media\/34575"}],"wp:attachment":[{"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/media?parent=20384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/categories?post=20384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.eurosender.com\/fr\/wp-json\/wp\/v2\/tags?post=20384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}